Return Policy

At Sherezaad, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple and convenient as possible. Please review our return policy below for detailed information on how to return items.

1. Eligibility for Returns:

  • You may return any item purchased from us within 30 days from the date of delivery.

2. Return Conditions:

  • The item must be in its original condition with all tags, labels, and packaging intact.

  • The item must be unworn, unwashed, and free from any signs of use.

3. Initiate the Return:

To initiate a return, please follow these steps:

  • Log in to your Sherezaad account.

  • Go to your order history and select the order that contains the item you wish to return.

  • Follow the prompts to submit your return request.

  • Once approved, you will receive an email with a return authorization and a pre-paid USPS return label.

4. Return Shipping:

  • We offer a convenient return shipping solution through USPS.

  • Use the provided USPS return label to return your item free of charge.

5. Refund Process:

  • Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5-10 business days for the refund to be reflected in your account.

6. Exchanges:

  • Unfortunately, we do not offer direct exchanges. Please contact us directly and we will try to work out a solution.

7. Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service team at [your customer service email] or [your customer service phone number] within 7 days of receiving the product. We will work with you to provide a replacement or a refund.

8. Contact Us:

If you have any questions or need further assistance with your return, please don't hesitate to contact our customer service team at sherezaadanwarapparel@gmail.com. We're here to help around the clock.

At Sherezaad, we are committed to providing the best shopping experience possible, and our flexible return policy is designed to make the process as convenient as possible. Please contact us with any and all questions. Just be reminded that we are tiny company, and we will help you as soon as we can!